Manager IT Applications

Virtual, USA
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RESPONSIBILITIES

Essential Functions:

  • Understand Business processes and identifies improvement opportunities in Application, Process, and Service. Recommendsproducts and services that will ensure business objectives are met.Primary point of contact for business partners for the areas responsible

  • Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed.

  • Manages production support activities and daily operationsfor major systems and related subsystems to ensure their integrity.

  • Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems.

  • Implement and follow the IT infrastructure library process framework

  • Manage and provide direction for the Support Services Team in support of business operations.

  • Supports the development of the appropriate service culture within the internal and external delivery teams.

  • Provides governance of Application Support Services in a Managed Servicesmodel with SLA, if needed.

  • Documents each application and produces a maintenance plan to ensure high availability and planned change control

  • Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures

  • Develop, implement, and adhere to a code promotion process that willensure that applications meet business requirements and systems goals, and fulfil end-user requirements.

  • Collaborate with cross functional IT team members and leaders to deliver business objectives.

  • Overall responsibility of application and integration design for the application and business areas

  • Ensures applications have agreed disaster recovery, data backup, and archiving plans.

  • Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems and processes

  • Develop, distribute, and coordinate the appropriate reporting mechanisms, procedures, or disciplines required to create and maintain and environment of continuous improvement.

  • Partner with Project Management team, as needed, in delivering projects successfully. Deliver small to medium sized projects

  • Other duties as assigned

QUALIFICATIONS

Education Requirements:

  • Bachelor’s degree in Computer Science required

  • ITIL Certification preferred

Work Experience Requirements:

  • 5 – 8 years relevant work experience

  • 3 – 5 years supervisory experience

  • Proven experience in an enterprise application support and project implementation in the HCM

  • Working experience in the HCM suite of applications such as JDE Enterprise One, ORACLE Fusion, SAP, Workday or similar, managing either within a supplier or client environment.

Knowledge, Skills and Abilities Requirements:

  • Leadership and technical skills required to drive the delivery of service excellence with internal and external delivery teams.

  • Proven decision making and problem-solving skill

  • Expert knowledge of application support technologies and related documentation required.

  • Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.

  • Demonstrated presentation and team facilitation skills

  • Proven leadership abilities that promote growth and development of employees

  • Excellent oral and written communication skills

  • Strong interpersonal and organizational skills

  • Ability to manage multiple projects and priorities

  • Good project management skills and/or substantial exposure to project-based work structures.

  • Experience in preparing project proposals and budgets

  • Experience in analyzing new technologies and system enhancements.

Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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ABOUT US

The IT Applications Manager role is a key position in the information technology (IT) department. As an IT Applications Manager, you will lead a team that identifies, implements, and supports software solutions to optimize business operations. You will collaborate with the business to ensure that the software solutions you manage align with the company’s operational goals, help drive desirable business outcomes, and improve operational efficiency.Your duties will include creating processes and protocols for software systems, managing server and computer upgrades, and troubleshooting problems. You will be looked upon to be a thought leader driving and influencing technology designs that align with IT enterprise architecture.To be considered for this role, you must have experience with Oracle Fusion, an understanding of HCM, and experience with ERP applications. These are essential requirements for the position.This is a remote position, work from home in the United States unless located by office then Hybrid.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $102,900.00 - $154,400.00

Req ID: 116

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