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Job Information

Acosta Digital Content Manager (Remote) in United States

Overview

The Digital Content Manager (DCM) is responsible for leading the content management and syndication (CS&M) team in support of our clients utilizing Acosta’s digital commerce services. This role reports directly to the Director of Digital Content Services. The DCM will assist the director in representing multiple consumer packaged goods (CPG) manufacturers across range of Omnichannel retailers and will be responsible for managing the workload of the Content Syndication team. They will lead all efforts to establish standardized processes and ways of working that will allow the team to efficiently manage all client projects. In addition, the DCM will be responsible for identifying opportunities for improvement between internal/external business partners. They will own the direct relationship with key clients and manage the assignment of other client relationships across the team.

Responsibilities

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

  • Owns the content management and syndication process for top clients: managing key components of content management and syndication, while distributing any administrative aspects to direct reports, as needed. Must ensure that all content updates are fully pushed out to each retailer listed in the contract.

  • Owns the reviewing and validation process for all digital shelf analysis reporting to clients, where an ODM is not available, ensuring that the Digital Content team is delivering reliable and accurate reporting.

  • Build/document operational processes and standards, in conjunction with the Director of DCS, to create consistent, repeatable ways of working to avoid/minimize increases in cost of services and margin erosion.

  • Develop and maintain effective working relationships with team members, internal partners, clients, customers and others to establish a collaborative and dynamic approach to our services.

  • Act as a business operations SME to influence, manage change, and educate, with the goal of ensuring business commitments and objectives are met.

  • Training and development, as needed, to learn new tools, systems, and process in support of job duties and to help in the training of the team. This includes all Acosta mandated training courses.

  • On-board & train new DCAs

  • Other duties as assigned

Qualifications

Education Requirements:

  • Bachelor’s Degree

Knowledge, Skills and Abilities Requirements:

  • Familiar with managing the retailer enterprise systems, digital shelf tools, the process of optimizing content, and best practices in creating online merchandising, inclusive of PDP content fundamentalsKnowledge of digital marketing tactics/planning is preferred, but not required

  • Experience with product information manager (PIM), digital asset manager (DAM), and content management tools

  • Retailer-specific eCommerce capabilities and processes experience preferred

  • Talented leader with the ability to effectively manage associates within the department and influence associates outside of their area of responsibility, as needed

  • Strong coordination and project management skills

  • Strong business communication and interpersonal skills with both internal and external workgroup

  • Skilled at managing competing priorities and effective conflict resolution

  • Highly organized and detail oriented

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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Work State US-AR-Rogers | US-Multiple Locations

Job ID 2023-218942

Work City Rogers

PCN Sourcing

Position Type Regular Full-Time

Work Zip 72758

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