Associate Regional Supervisor

Vancouver, BC
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Associate Regional Supervisor

General Information

Location: Vancouver, British Columbia, V5Z 2Z1

Ref #: M42955

Function: Merchandising

Employment Duration: Full-time


Premium offers a competitive hourly rate for full-time employees. All supplementary benefits and employment practices are in compliance with all Canadian employment laws and provincial Human Rights Codes/Acts.


Description and Requirements

As an Associate Regional Supervisor, you assist the Regional Manager to lead, coach, recruit, and develop a remote team of Representatives that drive sales, increase category share, increase brand awareness, and influence market share and mindshare for the client in a tactical environment. You'll serve as the primary, dedicated, expert for each team member's successful performance in client service and retention. You'll act as a liaison between the field team and management by overseeing day-to-day activities with deliverables, promotions, and other processes or assignments. You'll oversee the management of region, territory, and budgets while using rigid ethical considerations to guide decisions and act in accordance with company values.

What’s in it for you?

  • A competitive hourly rate.

  • Be a part of a collaborative and culture-oriented team.

What will you do?

  • Build and maintain long-term trusting relationships with internal and client management teams.

  • Evaluate, recommend, customize and implement all operational 'best practices' that support, promote, or enhance business direction and desired outcomes.

  • Create a culture of performance excellence that attracts and retains top talent. Plan, manage, lead, and document team performance discussions to ensure direct reports are on track with goals, competency development, and overall accountability in performance management.

  • Provide routine market intelligence (feedback) on current retail market conditions and/or opportunities that may affect sales or category share of the product.

  • Collect and report information on competitive product and service offerings to management.

  • Communicate via assigned methods (verbal, written, formal presentation) to management all assigned reports on position and/or team activities by assigned due dates.

  • Analyze sales and market/territory data used to provide consultation and/or connection for underperforming markets.

  • Identifies growth opportunities for client sales and marketing initiatives.

  • Communicate competitive products, market trends, and pertinent technologies to internal and/or client management.

  • Analyze and regularly report on market strengths, weaknesses, opportunities, and threats.

  • Engage in strategic, and operational planning for assigned regions, and ensure compliance with all corporate goals, strategies, sales, category share, and dashboards/KPIs for the region.

  • Maintain awareness of all issues that arise from staff, client, or Retail Sales Personnel. Follow through with action plan timely and consistently in collaboration with management and/or Human Resources.

  • Collaborate with Product Managers, Account Managers, and other client partners on program success.

  • Educate team on unique market channels to effectively position retail sales personnel in each market and chain/store to drive in-store sales of client products.

  • Ensure the team meets productivity and performance requirements. Assist team to overcome challenges regarding reaching metrics and other performance issues.

  • Comply with contract and regional budget. Consistently strive for value-added services and/or cost savings.

  • Meet regularly with Retail Sales Personnel in FMR stores to ensure excellent customer service and ensure that client expectations are being met.

  • Recruit, interview, and hire FMRs and/or other team members. Ensure all candidates are interviewed in a professional manner and on a timely basis, maintaining staffing levels consistent with contractual obligations.

  • Provide detailed on-boarding, orientation, and termination information to team members, in collaboration withs Corporate management and Human Resources.

  • Ensure team members receive all necessary product and technology training to achieve expected proficiency levels.

  • Maintain smooth, effective work relationships at all levels. Promote a winning, team-based culture of inclusion.

How will you succeed?

  • Posses sound judgment and ability to listen, assess problems, and arrive at good logical conclusions.

  • Able to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.

  • Speak effectively before groups of customers or employees or organizations, both one-on-one and in large classrooms in person and via teleconferencing.

  • Able to translate business process requirements into training plans and make choices necessary to complete performance objectives to ensure client satisfaction.

  • Excellent interpersonal, organizational, communication, and presentation skills.

  • Manage multiple priorities, adapt well to change, and be detail-oriented.

  • Ability to self-motivate and effectively manage your time.

  • Strong attention to detail.

  • Highly adaptable to recognizing and responding to unanticipated events and requirements with ease.

  • Supports a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.

Experience and Qualifications

  • Undergraduate Bachelor's Degree preferred with an emphasis in Business or Marketing desired.

  • Minimum one-year management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, and service organizations required.

  • Account/Client Management experience is desirable.

  • Must have an understanding of retail field programs with shared and/or dedicated resources.

  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, MapPoint, and PowerPoint.

  • Possess extensive use of proprietary systems that track sales, expenses, etc.

  • Significant understanding of remote business tools such as smartphones, tablets, and/or laptop use, including troubleshooting issues with connectivity.

  • Internal vendor and/or client certification as assigned.

  • Must present a valid driver's license in the province of residence. Proof of insurance is required.

  • Remote home office environment with travel up to 80% to corporate offices, regional offices, client and/or vendor offices, training or convention venues, and retail establishments. International travel is required.

  • Must have and maintain sufficient strength, ability, and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising your health and well-being or that of your fellow employees or clients.

  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

  • The employee is frequently required to sit, use hands to finger, handle or feel and talk or hear.

  • Must be able to lift and transport objects such as computer laptops and peripherals. Applicable physical activities involved with local or long-distance travel.

So, are you Premium’s next Associate Regional Supervisor?


Premium is an Equal Opportunity Employer and we will accommodate your needs under the Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance. Due to the high volume of applicants, only those moving forward in the next step of the selection process will be contacted.

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