Acosta Sales & Marketing Director, Client Success in United States, United States
We are seeking a Client Success Director who will serve as the primary point of contact to Acosta clients during the post contract execution phase. The director will be focused primarily on retaining and growing their business while providing them with an exceptional experience. This position will onboard, train and partner with the key account managers, field account managers to coordinate a strategic and creative development plan, media plans and tactical execution (may include merchandising and other retail objectives) for client’s brand(s) as they relate to consumer marketing efforts
The incumbent(s) in this position should exhibit the following Acosta values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.
Relationship management with assigned client list through managing on-boarding, implementation, training & ongoing account management services delivered with high levels of customer satisfaction. An acute understanding of assigned customer’s strategies, operations & best practices will be needed to deliver on customer satisfaction.
Prepare and manage ongoing reporting for clients. When needed, secure consumer research and category analysis to support or validate marketing plans. This may include analysis of spending versus incremental sales volume, client scorecards, category, brand and account information, syndicated data reports.
Leverage relationship to identify additional service needs / contract expansion opportunities & leverage sales counterparts to assist in completion.
Capture and manage customer information via Salesforce (our CRM system).
Track and communicate client status, project status, plans, issues, timelines, and action plans in an organized and timely manner to business development leadership.
Other duties as assigned
- Bachelor's Degree
Work Experience Requirements:
5-8 years relevant work experience
Knowledge, Skills and Abilities Requirements:
Stellar presentation skills and ability to engage and lead client meetings with senior stakeholders and work with cross-functional teams internally.
Broker, manufacturer, advertising agency, and promotional agency understanding of roles and functions.
Thorough understanding of category management and core advertising and marketing functions; creative developments, brand management, media buying, post-promotional analysis, financial ramifications
Highly developed Project Management skills, experience managing multiple clients simultaneously.
Self-motivated; self-starter; coachable and strong management ability.
Assertive, creative, team player and proven sense of urgency.
Acosta Sales & Marketing is an Equal Opportunity Employer
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Work State US
Job ID 2021-191022
Work City United States
Position Type Regular Full-Time
Work Zip 00000
Starting average hours per week 37.5 +
Category Corporate Jobs