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Job Information

Acosta BPO Order Fulfillment Cash Applications Specialist in Tampa, Florida

Overview

Act as liaison on behalf of the client to communicate with customers, vendors, and providers in a direct customer service environment. Maintain order fulfillment and inventory reporting by extracting information from multiple databases. Create reports around order accuracy, on-hand inventory and reconcile reports with carrier reports and information. This role is the primary point of contact for all customer service and order fulfillment activity. Act as primary cash application processor. Create ad hoc repots related to cash receipts and other cash related analytics. Computes, calculates and posts statistical, numerical and financial data for multiple external clients.

Responsibilities

  • Provide direct customer service on orders, inventory, shipping and receiving and back office related activities on behalf of our client

  • Manage and maintain reporting on all orders

  • Create standard and ad hoc reports around on-hand inventory, order accuracy and reconcile reports with carrier information

  • Order consolidation and shipment planning with client and carrier teams

  • Apply and post cash receipts and prepare all needed reports for multiple clients. Create standard and ad hoc reports around unapplied cash, cash on account, open deductions and short payments, billing summaries, open invoices and other cash related analytics

  • Liaise between clients, customers, and internal Acosta personnel to solve needed problems around open AR balances

  • Work closely with accounts receivable, customers, clients and sales personnel to maintain cash receipt and invoicing integrity.

  • Verify billing accuracy against purchase orders and sales contracts in accordance to establish pricing.

  • Other duties as assigned by management, which may be clerical in nature. Cross train in all areas of back office support functions. Cross train in all areas related to BPO back office operations.

Qualifications

  • 3 years of experience in customer service related roles

  • 1 year of order management experience

  • Experience with multiple ERP and financial systems preferred

  • Proficient in MS Office (Word, Excel, and Outlook).

  • Excellent oral and written communication skills

Acosta Sales & Marketing is an Equal Opportunity Employer

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Work State US-FL-Tampa

Job ID 2021-195201

Work City Tampa

PCN 246449

Position Type Regular Full-Time

Work Zip 33637

Starting average hours per week 37.5 +

Category Corporate Jobs

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