Acosta Client Support Specialist in St. Louis, Missouri
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Client Support Specialist
Location: St. Louis, Missouri, 63146
Ref #: M37372
Employment Duration: Full-time
Medical, dental and vision insurance
Company-paid life insurance, short-term and long-term disability
Generous Paid Time Off (PTO) program
Description and Requirements
When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the country’s most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong relationships with the client, oversee compliance, issue resolution, while partnering with Premium’s internal and field teams to ensure success.
What’s in it for you?
Room to grow with Premium, we love promoting from within
Premium-provided training to help elevate your skills
An opportunity to work with a collaborative, success-driven team
What will you do?
Support the team in all aspects of retail execution, compliance, and issue resolution
Manage all calls, issues and inquiries from the client, retailers, internal departments and field team
Assist with service order questions and job instructions
Ensure customer satisfaction with professionalism and positivity
Execute outbound calls to ensure in-store compliance
Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables
How will you succeed?
Using your stellar problem-solving skills to offer creative solutions
Effectively communicating with client, field team and internal departments
Leveraging your account and issue management experience
Productively adapting to change dictated by the client
Meeting deadlines while multitasking
What experience should you have?
Previous retail, merchandising and/or call center experience required
Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills
Dedicated team player with a service mindset
Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer