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Client Support Specialist

General Information

Location: St. Louis, Missouri, 63146

Ref #: M37372

Function: Corporate

Employment Duration: Full-time

Benefits:

• Medical, dental and vision insurance

• Company-paid life insurance, short-term and long-term disability

• 401k program

• Generous Paid Time Off (PTO) program

Description and Requirements

When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the country’s most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong relationships with the client, oversee compliance, issue resolution, while partnering with Premium’s internal and field teams to ensure success.

What’s in it for you?

• Room to grow with Premium, we love promoting from within

• Premium-provided training to help elevate your skills

• An opportunity to work with a collaborative, success-driven team

What will you do?

• Support the team in all aspects of retail execution, compliance, and issue resolution

• Manage all calls, issues and inquiries from the client, retailers, internal departments and field team

• Assist with service order questions and job instructions

• Ensure customer satisfaction with professionalism and positivity

• Execute outbound calls to ensure in-store compliance

• Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables

How will you succeed?

• Using your stellar problem-solving skills to offer creative solutions

• Effectively communicating with client, field team and internal departments

• Leveraging your account and issue management experience

• Productively adapting to change dictated by the client

• Meeting deadlines while multitasking

What experience should you have?

• Previous retail, merchandising and/or call center experience required

• Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills

• Dedicated team player with a service mindset

• Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives

Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer