Acosta Sales & Marketing Customer Manager (CPG) in San Jose, California
Primary responsibility includes increasing sales, on shelf presence to 95%, market share and profit for Gillette and Acosta by calling on Store Managers, Market Managers, and Asset Protection Managers. Responsible for building strong relationships with customer accounts resulting in deep market penetration within a specific division and/or geography.
Serve as the subject matter expert and advocate, and specifically the Gillette Grooming category product lines
Call on customers at a store and regional level developing productive working relationships with the customer’s Senior Operations and Asset Protection Managers leading to measurable results in the areas of on-shelf availability, shelving, distribution and merchandising
Develops strong collaborative relationships with Store Managers, Department Managers, & Regional Loss Prevention Managers to help open doors and remove barriers to retail execution of P&G plans.
Improve On Shelf Availability at retail – work towards goal of 95% OSA
Provide field training support and expertise at the retail store level.
Identify best practices, barriers, and help needed to bring recommendations to Gillette and Acosta to continuously improve results
Expand customer relationships beyond normal day-to-day contacts to help overcome obstacles and barriers to low compliance and sales
Engage the influencers and decision makers at each store, to agree to plans to drive OSA in RAM territory. Develop action plans and engage all appropriate store, market & regional contacts
Consistently set performance data and sales trends to drive discussions at each store to highlight opportunities and areas of concern
Collaborate with Retail Business Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)
Collaborate with local Acosta managers and field team to coordinate a successful solution-based team approach through training, conference calls and work with’s
Data capture & insight reporting daily & weekly, creating business case studies for share & reapply across all retailers. Document successful case studies, highlighting joint value creation between account & P&G
Provide information on local competitive activity, customer feedback/needs, and market place successes to identify similar client/customer opportunities.
Complete special projects as requested
Document successes and progress verbally and in a written presentation format
Work a regional geographic market monthly consisting of up to 30 locations, visiting stores 4-5 days a week.
Bachelor Degree or equivalent work experience; Bachelor Degree preferred
2+ years of management experience with a proven track record of training and developing people
3+ yearsof relevant experience within Consumer Packaged Goods (CPG).
Comprehensive understanding of the marketplace and strong communication skills.
Ability to build rapport and trust with key decision makers to influence corrections needed at retail
Strong negotiation skills with employees, customers and Principals to manage expectations of each
Be able to prioritize multiple demands (customer, manufacturer, Acosta) simultaneously
Effective communication skills, highly able to influence without authority, leveraging store insights
Expectation is that candidate will spend 80% of his/her time in the field working with customers
Intermediate skill level with Microsoft Outlook, Excel, Word and PowerPoint
Acosta Sales & Marketing is an Equal Opportunity Employer
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Work State US-CA-San Jose
Job ID 2020-176030
Work City San Jose
Position Type Regular Full-Time
Work Zip 95110
Starting average hours per week 37.5 +
Category Corporate Jobs