Location CA - SAN DIEGO
Are you ready to grow your business intelligence career at one of the world's most innovative tech giants?
Bring your data analysis experience to the heart of Sony, where today's innovation is transforming tomorrow's entertainment.
ActionLink is seeking a talented Data Analyst to support our Global 500 client, SONY, and their Service Group business operations. The Data Analyst is responsible for analyzing the Service Group data, value, competitive intelligence, and financial statistics to determine status versus metrics and suggest methods of improvement. This individual must be able to interpret and communicate results using a variety of techniques, ranging from simple data aggregation and statistical analysis to complex data mining. The Data Analyst will work closely with other service groups and will report to ActionLink's Sony Director of Account & Client Services. This person should be able to analyze reports and guide business stakeholders through the data by making insightful suggestions and helping with different analytical requests.
The ideal candidate will have business experience applying concepts and practices within Power BI, strong interpersonal skills to communicate business recommendations, and ensure timeliness and accuracy in all reporting deliverables.
Come be part of a team that continues to redefine audiovisual technology and push the boundaries of what's possible!
Schedule & Location
Full Time - 40 hours per week
Monday through Friday 8:00am - 5:00pm
This position works on-site at Sony's Corporate Office at 16535 Via Esprillo in San Diego (candidate must reside in the San Diego metro area to be considered)
What We Offer
The wage range for this position is $30.00 to $33.00 per hour commensurate with experience
High visibility role to apply & elevate your data skills with a multinational leader at the forefront of innovation
Collaborative & diverse corporate work environment offering professional growth and development
Medical, dental, vision, life, and prescription insurance plans
PTO - paid vacation time, paid sick time, and paid holidays
W2 employment with biweekly payroll schedule
401(k) option with employer match
Responsible for analysis of Key Performance Indicators for the Service Group that include: Call Center statistics, CSAT (Customer Satisfaction), NPS (Net Promoter Score), and TAT (Turnaround time)
Create survey templates using Qualtrics and NICE software, as well as compile responses into Power BI for daily, weekly, and monthly KPI metric reporting
Assists Service Group business operation with making necessary recommendations by providing insightful reports and commentary
Collaborate with other Service groups such as Business Planning, Operations, and Finance
Track employee performance and reports for numerous projects
Prepare charts and presentations for senior management
Improve and automate reporting processes
Must reside in the San Diego, CA metro area
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Bachelor’s Degree or relevant combination of education and experience
3-5 years of experience in the field of reporting and data analysis
Highly experienced with Power BI
3+ years of SAP experience
Advanced experience with Microsoft Office software (Emphasis on Excel)
Significant experience with data visualization techniques and presentation
Strong technical and analytical skills with ability to communicate information to stakeholders
Familiarity with Salesforce, MS Access, VBA, & Qualtrics a plus
Excellent communication skills, organizational skills, and attention to detail
Positive attitude and the ability to work as a team with co-workers, customers, vendors, and other collaborators
Ability to multi-task and work productively in a fast-paced team environment and meet deadlines
Must be able to consistently maintain a high level of confidentiality
Equal Opportunity Employer
ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.