Sony Service Engineer III
Sony Service Engineer III
LocationNJ - PARAMUS
Position Summary:
The Service Engineer III will troubleshoot and repair Sony professional video equipment includingBroadcast, ENG video cameras and Professional Broadcast monitors. This role should be able toconfigure, upgrade and test new Sony products as required and proficient in using electronic testingequipment, including waveform signal monitors and oscilloscopes to effectively diagnose andtroubleshoot technical issues. A solid understanding of broadcast system environments is essential alongwith a commitment of maintaining high-quality standards and ensuring operational efficiencies.
What you will do:
Support key strategic accounts
Provide phone and virtual product support
Resolve technical issues in a novel creative approach, develop new concepts and approaches, if necessary
Escalate issues when physical repair is deemed necessary
Work independently or part of a team if required
Regular contact/interface with customers regarding issues and driving product challenges to final resolution
What's in it for you:
$40.00 - $45.00 per hour, based on experience.
Medical, dental, vision, life and prescription insurance plans.
401(k) option with employer match
Paid time off and paid holidays
If you are a match, we would love to connect with you!
Associate's degree or equivalent with an emphasis in electronics, electrical engineering, broadcast engineering and/or systems preferred. Bachelor’s degree a plus.
Minimum 5-8 years of experience with hands-on repair and service of broadcast electronic equipment, displays and monitors are required.
Proven work experience in a broadcast system environment
Experience utilizing electronic testing equipment including waveform signal monitors and oscilloscopes.
Proficient knowledge of digital and analog circuitry is required and ability to read schematics.
Strong communication and presentation skills
Organizational, time management and decision-making skills are needed for this role.
Experience with camera OHB block RPN concealment process.
Experience in precision soldering is required (SMT) BGA soldering skills is a plus
K nowledge of and use of sophisticated test equipment in the repair process is required.
Must abide by ESD (Electrostatic Discharge) procedures.
Proficient skills in MS Office Suite
Key Performance Indicators (KPIs) include:
MTTR (average time to repair) = <2.5 hours
Resource utilization = ≥80%
Repeat repair = <3%
Working Environment
Office/Warehouse environment
Physical Requirements:
Must be able to use a computer, phone and other standard office equipment
Must be mobile and able to sit and/or stand for extended periods of time.
Must be able to lift 30 lbs.
ActionLink is an Equal Opportunity Employer
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