Acosta Bilingual Sales & Service Coordinator in Ottawa, Ontario
Bilingual Sales & Service Coordinator
Bilingual Sales & Service Coordinator, Whirlpool Corporation (Work from Home)
A little bit about us…
Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.
In this role you will be dedicated to supporting, Whirlpool Corporation, the world’s leading kitchen and laundry appliance company.Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.
What are we looking for?
Our business is growing and we’re looking for a Bilingual Sales & Service Coordinator! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.
We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team!
In this role you will:
Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners
Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries
Process field stock maintenance and part orders
Helping consumers update their profiles in eCRM and register their products
Educatingconsumersabout their manufacturer’s warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale.
Support the day-to-day activity of an online product knowledge platform
Maintain a high level of professional communication with internal and external stakeholders
Resolve problems and action to be taken and then communicate them quickly and clearly
Enhancing current SOPs and creating new processes, as required
Support ongoing projects as required
* Experience to be successful in the role:*
Proficient in English and French (written and verbal)
1-2 years’ experience in a customer service role
Experienced in appliances and consumer electronics, considered a bonus
Post-Secondary Education, preferred
Superb communication skills, both written and verbal
Must be available to work shifts:
Weekend shift (2x/month)
Evening shifts (12:00 pm- 8:00 pm)
Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.
Must be comfortable completing a criminal background check and providing proof of Covid Vaccination Status
What can we offer in return?
We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.
Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package:
Work from Home (with occasional travel into Whirlpool’s Head Office as required)
Paid training program (from the comfort of your home)
Health and Dental benefits
Company matched retirement savings plan
Opportunities to grow within the company
Plus, surprise perks you'll love!
We are considering applicants as they apply, please don’t delay in submitting your application.
DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law
By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Job Field - Marketing
Primary Location CA-ON-Ottawa
Shift Day Job
Job Posting Jun 29, 2022, 3:48:10 PM
Job Number: 1002063xWHBSAOTT