Acosta Canada - Mgr, Client Retail in Ontario, Ontario
The Retail Business Manager will be responsible for all aspects of day to day client management and operations while growing the client relationship and driving sales.
Managing a portfolio of approximately ten clients to grow their sales through excellent in-store execution while driving profitable growth for Acosta
Driving distribution and product availability on behalf of top brands in all major grocery, mass, drug and convenience stores across Canada
Collaborating between cross-functional teams including headquarter sales, retail field representatives and managers, as well as internal operations to build retail strategy for increasing sales while delivering on key performance indicators
Revenue growth & margin delivery
Client satisfaction and retention
Expanding services /solutions utilized by client
Effective program communication of in-store activities and priorities to a team of over 300 field representatives across Canada
Facilitation of brand specific training to District Managers and National Field Execution team
Development of field tools and call reports to collect meaningful field information for our clients
Analysis of impact of programs to measure, learn and evolve services
The incumbent(s) in this position should exhibit the following ACOSTA values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life
Essential Functions of this Position (list in order of most important to least important):
Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
Identify and drive key initiatives that deliver mutually beneficial results for Acosta and our clients.
Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
Outline data reporting requirements analyze business results, report on key insights.
Partner with the Acosta field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
Participate in or lead new business development activities as required.
Manage program communication to field management team and merchandisers.
Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
Seek out and share best practices.
Other duties as assigned.
Bachelor’s Degree in Business, Marketing or related fields
Five or more years of account management or operation/management experience in a retail merchandising environment &/or any similar combination of education & experience.
Excellent relationship building skills; proven success in relationship building and management.
Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
Outstanding organizational skills, attention to detail, and prioritization of tasks.
Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
Experience in anticipating client needs and developing solutions.
Experience in the grocery retail is preferred – not mandatory.
Experience in product distribution, planograms, and merchandising is an asset (Grocery, Walmart, Drug and Convenience channels).
Knowledge, Skill and Ability:
Ability to build relationships with all key stakeholders (e.g. Clients, Sales Team, Merchandising, Operations, HR, Finance, etc.)
Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
Ability to produce quality field execution and regularly connect with our client, leading monthly and quarterly business reviews and business planning meetings, as applicable.
Ability to manage client expectations and help to make all plans operational at the store level.
Great analytical skills – strong attention to detail with proficiency in Excel required.
Strong verbal communication and presentation skills while able to drive for results.
Persuasive selling and ability to influence skills.
Assertive, creative team player with a sense of urgency required
Acosta Sales & Marketing is an Equal Opportunity Employer
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Work State CA-ON-Ontario
Job ID 2021-191817
Work City Ontario
PCN Sourcing Req
Position Type Regular Full-Time
Work Zip 00000
Starting average hours per week 37.5 +
Category Corporate Jobs