Overview

The Client Service Coordinator is part of a team that plans and prepares Client programs for in-market execution and reporting once a program has been contracted by a member of the FrontLine Marketing sales team. The Client Service Coordinator performs their duties as a continuation of the Client sales process always honoring and supporting the FrontLine Marketing Sales lead as the ultimate “owner” of the Client relationship for business development purposes. The Client Service Coordinator is responsible for understanding the details of each assignment and communicating those details internally and externally as appropriate. For program execution purposes the Client Service Coordinator will be in direct communication with project leaders at CPG companies and/or their agencies to inform, guide and obtain all of the essential information and materials necessary to successfully implement the Client’s program at retail during the contracted timeframe. The role will liaison with the FrontLine Marketing operations, production, research and retail relations teams to manage timelines and workflow, finalize details regarding featured product and backups, secure artwork approvals, and implement all administrative tasks in order to meet deadlines and budget constraints in accordance with the company’s process. The Client Service Coordinator will compile monthly program execution reports, analyze and recommend changes to improve operating practices.

Responsibilities

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

• Prepare relevant documents and materials and assist the Client Sales Team lead in hosting a Client “kick-off” meeting to launch each new program

• Create timelines, process documents, presentation materials, schedule client meetings, obtain program information from clients

• Lead and monitor project details on a daily basis to keep projects on track, on time and on budget

• Complete all required internal program documentation (CERF, CPFs etc..) with accuracy by all required due dates, having obtained all necessary information from clients

• Pull merchandising execution numbers, sales data, and program photos from available sources and prepare wrap-up reports to review with the Client Sales lead for them or you to send to Clients

• Access syndicated data tools (Market 6 or Nielsen) for trendline data post program, for clients who request this information

• Gather proof of performance documentation as required by clients for billing

• Coordinate with creative traffic/production team to facilitate statement of work with outside display vendors

• Meet internal deadlines and communicate in writing all activity, program process and execution details on a regular bases

• Phone audits to insure program compliance

• Other duties as assigned

Qualifications

Education Requirements:

• High School Diploma/GED

• Bachelor’s degree preferred

Work Experience Requirements:

• 3+ years direct experience in marketing operations related field

• Experience working in an administrative support capacity

• Experience working with project management software preferred.

Knowledge, Skills and Abilities Requirements:

• Self-motivated; self starter; strong leadership.

• Team oriented multi-tasker with exceptional organizational skills.

• Ability to prioritize, meet deadlines and demands simultaneously

• Understanding of core advertising and marketing functions.

• Proven analytical ability with strong attention to detail.

• Assertive team player and proven sense of urgency.

• Proficiency with computers including in-depth knowledge of Microsoft Office Suite, especially PowerPoint, Excel, Word, Outlook and a working knowledge of Adobe Acrobat

Acosta Sales & Marketing is an Equal Opportunity Employer

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Work State US-CT-Norwalk

Job ID 2021-195583

Work City Norwalk

PCN 1204109xCSCxNorwalk

Position Type Regular Full-Time

Work Zip 06850

Starting average hours per week 37.5 +

Category Corporate Jobs