Google Inventory Team Lead
Google Inventory Team Lead
Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!
The Google Inventory Team Lead will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
Essential Functions of this Position:
Lead and promote radically helpful environment by supporting product flow from receiving to customer purchase
Supervise and execute operational tasks including cycle counts, replenishment, reporting, visual standards, stock flow and stockroom organization.
Manage omni-channel systems including buy online and pick up in store.
Manage spare parts inventory and store supply inventory.
Process receiving, shipping, transfers including chargebacks and damaged goods.
Mentor, train and foster team environment to deliver customer centric operational excellence.
Supervise inventory preparation for new product launches, execute visual merchandising directives and communicate critical inventory levels.
Work closely with leadership to anticipate and plan for changing inventory and staffing needs.
Meet & greet customers, assist with sales and complete transactions when necessary.
Ability to act as first line to de-escalate and resolve customer issues.
Ability to address and support Inventory associate questions.
Accountable for adhering to the inventory standards
Create inventory success through collaboration as a team, not solely as an individual contributor
Maintain inventory accuracy by identifying and correcting stock variances
Lead stock and teams through the accurate and timely completion of daily inventory tasks
Assume responsibility for compliance of all retail inventory processes
Ensure all stockroom organizational and safety standards are maintained
Manage efficient and effective handling of all merchandise from shipment receipt, processing, and planogram floor sets
Review replenishment and in-transit reports to plan for merchandise placement substitution if needed
Track productivity and ensure the team is meeting company standards for all visual merchandising tasks
Oversee implementation of all visual merchandising planogram instruction and ensure the presentation meets brand standards
Supervise personnel to:
Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent interpersonal, leadership, and coaching skills
Create a work environment where motivated people can excel, exceeding daily ownership goals
Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience
Support team and assist with consumer interactions and transactions
Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance
Management and Development:
Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment
Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
Coach to all competences to ensure consistency of expectations within location
Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Resolve quickly any fraud issues communicated by security; may involve working with security or finance teams
Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
Actively inspect post-launch and drive improved results with best practices
Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and management to ensure smooth product launch-day execution including operations, staffing and scheduling
Responsible for activity in space at all times
Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.
Drive compliance of procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Manage 6-8 MOD segments per week
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results
Assist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendance
Support management needs
Other duties as assigned.
3 yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory
1-3 years’ previous leadership experience in the telecommunications or consumer service related industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Experience working with any of the larger consumer electronics stores technology.
Demonstrates passion for leading edge technology and product solutions.
Possess strong written and verbal communication, and working knowledge of G-Suite
Have a strong working knowledge of standard operating procedures
Experience conducting coaching and positive reinforcement.
Excellent communication skills and demonstrated ability to meet or exceed performance standards
Ability to motivate team
Ability to work flexible hours, including evenings, weekends and holidays
Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.
Ability to effectively read and interpret schematic diagrams
Ability to work flexible schedule including nights and weekends.
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, and Telehealth
Basic Life Insurance and AD&D
Voluntary Life Insurance
Short Term and Long Term Disability
Flexible Spending Account
Health Reimbursement Account
Employee Assistance Program
Employee Discount Program
Tuition Assistance Plan
Paid Time Off and Company Paid Holidays
Acosta Group/Mosaic North America is an Equal Opportunity Employer
Acosta/Mosaic is committed to doing everything we can to maintain a safe and healthy workplace for our customer and retailer facing associates during this Covid-19 Pandemic. We are providing all associates with safety protocol training, personal protective equipment, and routine updates on guidance from the CDC to our team so they can stay informed and safe. We require associates to participate in on-site temperature checks and complete pre-visit retailer surveys, where required.
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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
To Apply: please send resumes to: USRecruiting@mosaic.com
By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Acosta Group, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations in New York. This range may be modified in the future.
Job Field - Marketing
Primary Location US-NY-New York
Shift Day Job
Job Posting Aug 22, 2023, 2:59:03 PM
Min Pay 27 Max Pay 29
Job Number: GSCxTLI82223