Acosta Sales & Marketing Canada - Sales Support Customer Service Coordinator Bilingual in Mississauga, Ontario

Overview

Responsible for the Customer Service functions for all assigned lines.

Responsibilities

  • Perform as Customer Service Rep for specific Acosta clients and act as liaison between the client and the customer.

  • Process orders/invoices and manage order through to delivery.

  • Receive order issues from external parties in a professional manner.

  • Resolve issues with knowledge, experience, research, and communication with internal and external groups.

  • Escalate unresolved issues to appropriate parties, including Customer Service

  • Manager, Business Process, Client Managers, Customer Managers, etc.

  • Maintain client/customer criteria for handling orders.

  • Update and maintain current information on customers/clients in the system.

  • Ensure Sales Data Coordinator is notified in a timely manner.

  • Ensure account backups are trained on a continual basis.

  • Maintain excellent working relationships with Customers, Clients and co-workers.

  • Perform special assignments for the company and/or branch and/or department as needed.

Qualifications

Must be bilingual. Fluency is preferred but not mandatory.

High School diploma or GED required. A minimum of two (2) years previous sales support, customer service, or office administrative experience required. A minimum of one (1) year previous food broker experience preferred.

Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others. Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.

Proficient in MS Office (Word, Excel, Outlook). Proficiency in data/order entry and software preferred

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US:

Canada:

Job ID 2018-148337

Work City Mississauga

Position Type Regular Full-Time

Work Zip l4w 4v9

Starting average hours per week 37.5 +

Category Corporate Jobs