Acosta Sales & Marketing Learning Management System Administrator in Jacksonville, Florida
Learning Management System Administrator
The LMS (Learning Management System) Administrator will develop a strong knowledge of the business needs of the company in order to proactively provide support for learning initiatives. The LMS Administrator will also be responsible for the administration of learning systems, technologies, and processes used to deliver training and the reporting and analysis of the training utilization to the organization. The LMS Administrator will also assist with other aspects of the learning and development team as necessary.
POSITION IS BASED IN JACKSONVILLE, FL. NO RELOCATION ASSISTANCE PROVIDED.
Essential functions of this position:
Develop relationships with OD&L Team, HR Team, and business partners to understand and assist with the learning needs of Acosta.
Develop a working knowledge of the business functions, goals, and strategies.
Develop and implement strategies to optimize the Learning Management System (LMS) and improve the learning experience for associates and business partners.
Provide expertise and training to OD&L team members on how to use and optimize tools within the LMS and the OD&L processes.
Maintain and create LMS and Corporate University site workflows including user management, group management, content management, site management, session management, communication, and reporting.
Act as key point person for issue resolution and escalation. Partner effectively with OD&L Team, HR Team, Tech Support Team, Business Partners, and LMS and content providers to provide timely support and resolution to outstanding issues.
Monitor and manage Corporate University email inbox daily to respond, resolve, or escalate inquiries and issues pertaining to LMS and Corporate University system usage.
Create and manage LMS and Corporate University reporting processes to provide informational data and utilization metrics. Conduct thorough analysis of reporting results, and present reporting content in an effective and meaningful format.
Continuously evaluate Acosta’s Learning Management System (LMS) and Corporate University and advocate for updates, performance upgrades, and systems integration as necessary.
College degree or equivalent work experience required.
Previous experience with a Learning Management System (LMS) required.
Previous experience with data reporting and analysis required.
Experience as part of a team implementation a LMS from start to finish preferred.
Desktop support and customer service experience preferred.
HRIS knowledge and system integration experience preferred.
Experience with web-based training and previous corporate training experience preferred.
Knowledge, Skill, and Ability Requirements:
Extensive knowledge of Training related policies and procedures.
A strong process orientation and attention to detail.
Outstanding organizational and time-management skills.
Ability to management multiple priorities at the same time.
Excellent communication and interpersonal skills to include the ability to build relationships with managers, associates, and vendors.
Ability to exercise a high level of professionalism and confidentiality.
Intermediate knowledge of Microsoft Office Suite and proficiency in the use of computers and standard office software. Strong proficiency in the use of Microsoft Excel.
Acosta Sales & Marketing is an Equal Opportunity Employer
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Job Human Resources
Primary Location US-FL-Jacksonville
Shift Day Job
Job Posting Feb 5, 2021, 11:29:32 AM
Job Number: LMSAdmin022021