Benefits Manager

Florida, FL
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Benefits Manager


The Benefits Manager is responsible for the management of associate benefit programs.This role will lead a team of benefits specialists to implement, communicate and administer benefit programs, policies and procedures.This role will also develop effective relationships with and manage outside vendor, brokers and other partners while managing benefits-related communications and compliance.

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision.

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.


  • Oversee the administration of health and welfare plans including medical, dental and vision coverage.

  • Serve as subject matter expert and handling administration of all benefit plans while ensuring compliance with plan provisions and applicable regulatory requirements.

  • Resolve associate’s concerns related to benefit plans and act as liaison between employees and providers.

  • Manage daily department operations and benefits support staff, including ongoing training, coaching and performance reviews. Clearly communicate and delegate to the team as appropriate.

  • Respond to complex associate inquiries and work cases through to resolution. Must have excellent customer service skills and escalation handling. This includes serving as the main point of contact for internal and external customers.

  • Create, maintain and manage benefits operating procedures.

  • Oversee daily benefits service operations including service tickets and established benefits processes while monitoring workflows and processing deadlines and deliverables.

  • Validates the accuracy and efficiencies and assists the team with responding to inquiries and resolving issues.

  • Lead overall implementation activities for Annual Enrollment and new hire benefits.

  • Develop and facilitate informative materials and communication strategies to educate associates about their benefits.

  • Collaborates with other HR departments and operations to achieve successful implementation of business strategies and identification and implementation of business process improvement.

  • Advise on the operational and administrative burden of proposed benefit programs and work to balance strategic initiatives.

  • Other duties as assigned.

  • Retirement plan administration including the efficient management and oversight of the day-to-day operations of all company sponsored retirement plans in the U.S. and Canada including 401 (k), Executive Deferred Comp Plans, Registered Retirement Savings Plan (RRSP) and pension plans in the U.S and Canada.



  • Bachelor’s Degree in HR, Finance, Business, Statistics, or related field or equivalent experience

  • CEBS designation preferred.

  • 6 years of benefits administration experience required; project and people management experience required.

Knowledge, Skills and Abilities Requirements:

  • Extensive Knowledge with a variety of benefits concepts, practices, and procedures.

  • Relies on extensive knowledge, experience and judgement to plan and accomplish team goals.

  • Must possess strong interpersonal skills and the ability to effectively communicate with others.

  • Skilled in handling sensitive and confidential matters.

  • Proven ability to think broadly while being detailed oriented.

  • Ability to focus on team development and a demonstrated ability to supervise, motivate, coach, train and provide timely feedback to associates.

  • The ideal candidate will have a thorough knowledge of benefits and the related processes, strong communication and organizational skills, exceptional analytical and critical thinking skills, attention to detail and accuracy along with a commitment to high quality of work and customer serviceincluding Health & Welfare (COBRA, flexible spending accounts, and wellness), paid and unpaid time off (including leave of absence, disability, vacation, and sick time), and life insurance.

  • Must have strong skills with Microsoft Office products which include Work, Excel, PowerPoint, and Access.

  • Experience with Benefitfocus and Oracle is a plus.

Acosta utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work.Employer Resources (

DISCLAIMER: Acosta Group is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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Job Human Resources

Primary Location US-FL-Florida

Shift Day Job

Job Posting Oct 24, 2023, 9:20:12 AM

Schedule Full-time

Job Type Standard

Job Number: 1056348xBMS

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