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Job Information

Acosta Customer Service Associate - Remote in Duluth, Georgia


The Customer Service Associate is an essential function working closely with smaller vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Customer Service Associate must possess proven strong communication, interpersonal, and organizational skills to interact successfully supporting vendors, customers and managers.


Essential Functions:

  • Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.

  • Auditing all forms for completion, accuracy and inclusion to prevent any negative financial impact or deductions.

  • Support ADW programs and maximize sales by understanding Costco objectives and building relationships.

  • Confirm orders commitment with vendors

  • Via email / verbal / fax confirm back from vendors on all orders, email / fax of order must request confirmation of po#, qty ordered and delivery date.

  • Vendor sends confirm w/pricing – must match all order for accuracy (resolve discrepancy immediately.

  • Minimize / deductions, review orders with Business Managers.

  • Smaller vendor commitment

  • Ensuring vendor’s Demos have been scheduled and performed.

  • Tracking, ensuring all materials for each scheduled Demo is available and on site.

  • Track and deal with member complaints and queries.

  • Possess a comprehensive knowledge of the Customer’s operation and key competitors.

  • Receiving and handling of client samples.

  • Organizational duties

  • Support accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.

  • Support accurate / updated files for all item spec sheets / pricing / common forms on central locations.

  • Maintain all SLH files by vendor.

  • Other duties as assigned.

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Show dignity and respect to all people

Integrity – Exemplify the highest degree of ethical behavior

Results Oriented – Show passion, pride and commitment to succeed

Trust – Be honest, sincere and confident

Teamwork – Build trusting relationships

Innovation – Progress through a combination of creativity, common sense and vision

Balance – Maintain an optimistic attitude and keep perspective on what is important in life.


Education Requirements:

  • High School Diploma/GED

  • Bachelor’s degree in Business, Customer Service, or related field preferred.

Work Experience Requirements:

  • 0-2 years’ experience in business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.

  • Proven food broker experience preferred.

  • Experience may be substituted for some of the above education.

Knowledge, Skills and Abilities Requirements:

  • Strong interpersonal, organizational and administrative skills.

  • Strong ability to effectively communicate effectively with vendor, customers and team-members.

  • Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).

  • Ability to multi-task, strong problem solving with attention to detail.

  • Ability to protects and secures all confidential and proprietary information.

  • Ability to type minimum of 60 wpm.

  • Must have a valid driver’s license and must be able to drive a car for extended periods of time. This position will require driving to Costco warehouse for competitor shop or other retail shops.

Acosta Sales & Marketing is an Equal Opportunity Employer

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.



Work State US-GA-Duluth

Job ID 2022-212901

Work City Duluth

PCN 261021

Position Type Regular Full-Time

Work Zip 30096

Category Corporate Jobs