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Acosta Account Supervisor in Chicago, Illinois

Account Supervisor


We are Mosaic.

We are builders. We build brands in dimension. We build relationships on universal respect. We build experiences that last. We build careers at the intersection of passion and opportunity.

As an integrated commerce agency, we’ve been creating value, driving growth and improving the world around us for over 30 years. We’ve done it with the smartest, most diverse and curious folks we can find – and because of our continued growth and success, we’re looking for moretrailblazers, risk-takers and storytellers who will help us pave the way for innovative creative solutions.

When you walk into Mosaic, be prepared to be unprepared. We don’t do status-quo. Every single day brings something new and unexpected, and with that comes the opportunity to create something truly great and meaningful. Each of our team members draws on the wealth of our experiences to bring a unique and powerful perspective to the work we do together, a collaborative team that uses our collective creativity to help shape the modern world of integrated marketing across experiential, content, media, shopper, and measurement practices

Account Supervisor: Client Engagement

The Account Supervisor serves as a strategic practitioner with excellent communication skills and the ability to focus clients and internal team members on the right effort. Primary responsibilities include serving as the primary day-to-day client lead, supporting the account director and entire team on key initiatives, leading cross-functional agency collaboration, client presentation development and coordination, internal leadership and ownership of final client deliverables (across planning, activation and measurement).

You Will:

  • Be the go-to, day-to-day client lead for your clients – when they need anything, they will think of you (well mostly just for marketing stuff)

  • Develop ongoing partnerships with clients, internal cross-functional teams and vendors (this is Mosaic’s secret sauce and why our clients are always asking for more)

  • Be seen as credible voice on behalf of the agency and as a dynamic champion of our work

  • Mentor and develop junior team members – whether they report to you or not – and be the example for them to aspire to become (this role will have direct reports)

  • Be the champion of extraordinary work and agency culture – by providing inspiration, leadership and expertise in Mosaic’s agency offerings

  • Manage the profitability of work – be cost-conscious of account expenses and alert to opportunities for growth in other project assignments (this role will directly contribute to the financial success of the organization)

  • Be a good internal partner – know when to ask for help from our amazing cross-functional agency counterparts who know how to do it best


What you Bring:

  • Experience working across a variety of client business and with an array of cross-functional agency units

  • 5 year track record of success and increasing responsibility in an agency or client environment (at least some agency experience is critical)

  • An understanding of integrated marketing, with experience in shopper/commerce practices, including a deep understanding of retailer networks and programming (this role will work across most major grocery and mass retailers)

  • Ridiculously strong communication skills – verbal, written and interpersonal

  • A passion for understanding client business challenges and an ability to rally internal teams to help solve

  • An insatiable curiosity combined with the ability to think critically translating into creativity (grounded in strategy) that can be applied to your client business day in and day out

  • Juggling skills. Seriously, you’ll be expected to keep a lot of balls in the air, with each progressing towards and on-target, on-time, and on-budget delivery

  • The self-awareness to know when to listen, when to speak and when you’ve said enough.

  • The self-confidence to sell what you believe in, and to own it when it goes south (and yes, this will happen) – you are the champion of the client and your team’s collective work

  • Exceptional problem-solving, time management skills and a keen attention to detail

  • A willingness to actively contribute to making our agency (and the universe) better

* Why Mosaic? *

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

* DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer *

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

* We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law *

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Job Management

Primary Location US-IL-Chicago

Shift Day Job

Job Posting Aug 8, 2022, 3:43:49 PM

Job Number: 1238449xASCHI