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Acosta Sales & Marketing IMPACT – Senior Client Solutions Manager in Chesapeake, Virginia


The IMPACT Senior Client Solutions Manager (SCSM) is responsible for managing the relationship with retailers and /or consumer packaged goods companies in support of large volume IMPACT project work. Their primary responsibility is representing the company during negotiation and execution of special project coverage in stores, including accurate billing, reporting and analysis at project conclusion. The SCSM will ensure superior project execution and building additional business opportunities within their clients. The SCSM may also manage the work of Client Solutions Managers/Client Solutions Coordinators as well as support members within the IMPACT Business Operations and Field Teams


  • Build working relationships with clients, field management and Impact Business Operations associates to foster cooperation and teamwork on projects.

  • Work with principal to negotiate and define project requirements, expectations, goals and objectives.

  • Communicate project requirements, goals and objectives to the Retail organization.

  • Refine project framework and collateral to ensure consistency and clarity for the Retail organization.

  • Coordinate the preparation and entry of each project into the necessary company systems, such as Back Office and NARS.

  • Manage clients’ service expectations for the duration of a project.

  • Monitor Merchandiser feedback and adjust or revise reporting framework as needed during a project.

  • Use technology including NARS and iQubed to maintain an effective feedback and measurement system.

  • Coordinate the preparation of accurate and timely billing statements for each project.

  • Work with IMPACT Retail Analysts to gather, analyze and report project data.

  • Communicate project results to clients.

  • Develop project recaps for internal use in the IMPACT Business Operations knowledge base.

  • Create opportunities for revenue enhancement by reviewing project data and recaps, and coordinating the preparation of supporting documentation and presentation materials.

  • Coordinate and manage the work of Impact Business Operations Client Services Managers and support staff.

  • Assist in the design of the company’s proprietary systems when required.

  • Perform special assignments as requested.


  • Bachelor's degree preferred

  • 3+ years’ experience working in the CPG industry, supporting manufacturer or retailer initiatives.

  • Experience developing and managing others.

  • Prior experience that demonstrated sales skills with a retailer, food broker, agency or major consumer products company.

  • Solid understanding of working with retail service organizations and in-store execution.

  • Must be able to effectively communicate with others.

  • Strong negotiation and relationship building skills.

  • Must be able to operate a calculator, computer, printer, fax machine, telephone and copier.

  • Must have a valid driver’s license and be able to drive a car.

  • Must be willing to travel.

  • Must be proficient in a variety of software packages used to support the sales function.

  • Must possess strong interpersonal, organizational, presentation, negotiation, and sales skills.

  • Must have the ability to analyze sales and marketing information needed to make effective sales presentations.

  • This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Acosta Sales & Marketing is an Equal Opportunity Employer

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Job ID 2019-164940

Work City Chesapeake

PCN 191733

Position Type Regular Full-Time

Work Zip 23320

Category Corporate Jobs