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Job Information

Acosta Sales Support - Business Support Coordinator in Budd Lake, New Jersey

Overview

Responsible for the Trade Management Planner and Claims functions for all assigned lines. Responsible for claims management responsibilities on a national platform in a crisis environment.

Responsibilities

  • Maintain client proprietary sales planners and tracking systems for Acosta Business Managers and/or Client Business Managers.

  • Assist Acosta Business Manager/Client Business Managers in managing Market Development Funds according to client's requirements.

  • Assist the Claims Management Supervisor by assuming additional Claims Management responsibilities as needed.

  • Assume responsibility for Claims management functions for key complex customers within the hub.

  • Review and validate Claims with knowledge, experience, and research, communicating with internal and external groups as needed.

  • Process valid Claims in accordance with claims management guidelines (i.e. select proper step code or issue check request).

  • Handle invalid Claims in accordance with claims management guidelines, through resolution. Create and send repay letter, invalid check request letter, and uncollectible letter. Follow up with internal and external parties.

  • Extract various information from the client proprietary system, when needed, to assist with validation.

  • Record status of Claim and funds available in Acosta claim management system.

  • Review dashboard for alerts on a daily (hourly) basis.

  • Maintain a client manual to include the client information form, price list, and deduction procedures (hard copy).

  • Escalate unresolved issues to appropriate parties, include Business Managers, Claims Specialist and Claims Management Supervisor.

  • Enter promotions in Event Scheduler for Client Region Managers if required.

  • Generate monthly deduction reports as needed.

  • Provide reports for Acosta Business Managers and Client Business Managers.

  • Assist the Claims Management Supervisor and Sales Support Regional Manager in the development of client procedures to be observed by all offices.

  • Maintain excellent working relationships with Customers, Clients and co-workers.

  • Perform special assignments for the company and/or branch as needed.

Qualifications

  • Associate in Arts Degree or equivalent work experience.

  • Four years claims experience preferred.

  • Sales Agency experience and/or clients' experience in sales administration is strongly preferred.

  • Relationship management experience preferred.

  • Strong interpersonal, organizational and administrative skills.

  • Effectively communicate with others.

  • Able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder.

  • Proficient in MS Office (Word, Excel, Outlook)

  • Proficient in claims management software

  • Type a minimum of 60 wpm.

Acosta Sales & Marketing is an Equal Opportunity Employer

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

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Work State US-NJ-Budd Lake

Job ID 2021-197804

Work City Budd Lake

PCN 253281

Position Type Regular Full-Time

Work Zip 07828

Starting average hours per week 37.5 +

Category Corporate Jobs

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