Full Time Sales Associate, Google Store

Boston, MA
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DESCRIPTION

The Full-time Google Sales Associate will be expected to have a deep knowledge of the brands products and services in order to effectively empower the consumer using device and product discovery in Google's newest retail store . They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brands ownership, by being the experts of the brands devices, software, and third party products and services in the brands Better Together ecosystem.

Pay Range: $19.00 - $21.00 per hour

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RESPONSIBILITIES

  • Meet and greet customers at entrance, listen to needs/interests and direct them appropriately

  • Build trust and authentic relationships with customers.

  • Educate visitors onfeatures, functionality, and technical aspects of products.

  • Listen, acknowledge, and provide product solutions attributed to customer personal needs.

  • Be an expert in payment solutions and product onboarding including device switching.

  • Participate in an environment of collaboration and support through personal accountability and effective communication with supervisorsand peers.

  • Responsible for maintaining visual and inventory integrity of store displays.

  • Evangelize the brands products and services.

  • Lead engaging Community education programming and workshops.

  • Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics orproducts

  • Lead the way in delivering a transformational experiences by helping consumers discover how the brands products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs

  • Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experiencethe The brands center of excellence

  • Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally

  • Handle multiple consumers and tasks while maintaining composure and courteous customer service

  • Assist (but don’t push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight

  • Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience

  • Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues

  • Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale

  • Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers’ trust

  • Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected

  • Proven ability to work independently and in a team environment

  • Other duties as assigned

QUALIFICATIONS

  • High School diploma or equivalent plus 2+ years of retail experience

  • Display effective communication and presentation skills, for one-on-one or group interactions, with an abilityto capture attention of an audience

  • Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment

  • Friendly and helpful, engaging in casual conversation with the consumer

  • Ability to understand and define the consumer specific needs and interests

  • Ability to promote excitement around the brands ownership, building consumer loyalty

  • Maintain knowledge of all the brands products in order to be a subject matter expert onsite – complete required trainingon current and upcoming products

  • Ensure all designated KPIs are met or exceeded, including product training requirements

  • Exhibit professional behaviors in daily interactions withconsumers, peers, and management

  • Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills

  • Ability to setup consumers' device based on their individual usage needs and interests

  • Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.

  • Ability to work 40 hours per week or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule duringpeak workload demands.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

  • Medical, Dental, Vision, Prescription Drug and Telehealth

  • Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account

  • Company Paid Basic & Voluntary Life Insurance

  • 401(k) Plan with Company Match

  • Legal Insurance

  • Company Paid Employee Assistance Program (EAP)

  • Employee Discount Program

  • Tuition Reimbursement (Degree and Professional Certification Programs)

  • Bonus Opportunities + Technology Reimbursement

  • Access to Use Approved AI Tools

  • Excellent Recognition Programs

  • Committed to Developmentwith Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials

  • Actively Promotes from Within

  • Represent a Company Dedicated to a Sustainable Future

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Marketing

Salary Range: $24,000.00 - $30,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 1325

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