Acosta Sales & Marketing Director of Learning Services in Irving, Texas

Overview:

The Director, Learning Services is responsible for the design, delivery and effectiveness of learning programs and events supporting Mosaic client based assisted selling and training teams including the design, development, and implementation of both online (e-learning) and live classroom/virtual training. Provide thought leadership and learning strategy to senior leadership on learning and performance development opportunities across the organization. Maintain financial accountability within annual budget allocations. Also responsible for learning technologies that support both online, mobile & classroom learning. Includes managing the learning system administration team. This role requires modern, creative management & leadership techniques to engage, collaborate and lead a diverse team both locally and virtually. The director will be abreast of innovations in the industry and market landscape to ensure Acosta/Mosaic is providing best in class learning programs.

The incumbent(s) in this position should exhibit the following ACOSTA values:

  • People Minded – Must show dignity and respect to all people

  • Integrity – Must exemplify the highest degree of ethical behavior

  • Results Oriented – Must show passion, pride and commitment to succeed

  • Trust – Must be honest, sincere and confident

  • Teamwork – Must build trusting relationships

  • Innovation – Must progress through a combination of creativity, common sense and vision

  • Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

Responsibilities:

  • Lead the learning & development team of 6+ associates in accordance with organizational policies and goals, including hiring, training, evaluations, promoting, motivating, taking corrective action, and terminating employees as required.

  • Proven ability to provide excellent customer service, and work with multiple levels of the organization from senior leaders to first level associates.Provide direction in the design and development of learning projects as well as entire training programs, including structure, content and delivery methods used by the Learning

  • Development team serving as project manager.

  • Manage relationships with executives, business partners, customers, clients and vendors to achieve exceptional customer service, determine best practices and deliver high quality solutions aligned with expectations and goals.

  • Ensure the quality and ROI of training programs through effective needs assessments, course design, qualified instructors, post training evaluation and learning reinforcement strategies.

  • Develop, maintain, market, and continuously improve standards and practices for all training, documentation, and mobile learning/online programming activities across the organization and within client team.

  • Align and manage monthly budgetary allocations and strategic tasks related to the management of the Learning Development department.

  • Act as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality.

  • Expert knowledge of technical software concepts and an ability to quickly understand product functionality in the context of its business application.

  • Flexibility to travel as needed.

Qualifications:

  • Bachelor’s Degree or equivalent training, learning and/or educational experience.

  • 10+ years related work experience in training and development.

  • 4+ years supervisory experience.

  • Effective communication, presentation, and facilitation skills.

  • Effective managerial and supervisory skills.

  • Strong writing, editing and proofreading skills; attention to detail.

  • Strong computer skills and ability to work with MS Office: Word, PowerPoint, Excel, Outlook.

  • Strong knowledge of technical software concepts and an ability to quickly understand product functionality in the context of its business application.

  • Strong knowledge of rapid eLearning development tools such as Articulate, Storyline, and Captivate.

  • Demonstrated experience with writing curriculum and developing training materials.

  • Ability to write and edit content, instructional text, audio scripts, and video scripts and to design interactive and engaging learning content.

  • Experience using and performing administrator functions in a learning management system.

  • Ability to research industry trends and innovations related to learning development.

  • Ability and willingness to perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality.

  • Strong organizational skills to effectively assist in the management of multiple projects from inception to completion, adhering to deadlines, within budget and with high quality.

  • Self starter; highly motivated; able to work with minimal supervision.

  • Ability to analyze information and use deductive reasoning.

  • Proven ability to provide excellent customer service, and work with multiple levels of the organization from senior management to first level associates.

  • Demonstrated ability to influence outcomes without hierarchical authority.

  • Strong track record of effectively driving learning and development initiatives to support key business priorities.

  • Strong knowledge of adult learning theory and practice, including development, implementation, and measurement of culture change.

  • Flexibility to travel and work weekends, evenings, and holidays as needed.

Job ID 2017-127534

Work City Irving

PCN 194407

Work State US-TX

Position Type Regular Full-Time

Work Zip 75039

Starting average hours per week 37.5 +

Category Field Jobs